Terms & Conditions

By submitting a port request you confirm that you are authorised to act on behalf of the legal lessee of the numbers listed in this request. You authorise Cloud Kinnekt Pty Ltd (Trading as Cloud Kinnekt) to act on my behalf and to sign any associated paperwork for the purposes of porting the numbers listed above. You understand that Cloud Kinnekt Pty Ltd takes no responsibility if any of my other telecommunications services are disconnected as a result of my number port request and accept the additional terms laid out below.

1. Australian number porting fees will apply.

2. You are responsible for settling your financial account with your current Service Provider if you owe them outstanding contractual obligations and costs. Cloud Kinnekt Pty Ltd is not liable for any such costs.

3. Cloud Kinnekt Pty Ltd provides no guarantee that it can port your telephone number from your current Service Provider. Your current Service Provider may reject this port request if the information you provide is incorrect or does not match the data held by them. A porting request may also be rejected for other reasons as stated in the Local Number Portability Code (C540), which is available on the Australian Communications and Media Authority website.

4. Cloud Kinnekt Pty Ltd are not responsible for any porting fees that may be charged by your current Service Provider.

5. Cloud Kinnekt Pty Ltd will pass on all Annual Numbering Charges (ANC) they incur from the Australia Communications and Media Authority (ACMA) in relation to telephones number that are ported to your account.

6. Cloud Kinnekt Pty Ltd provides no guarantee that the telephone number will be ported within any specified timeframe.

7. You must not deactivate your existing service when porting. Telephone numbers can only be ported while active.

8. Only your telephone number will be ported to Cloud Kinnekt. This may result in the loss of any value added services that are associated with the service provided by your existing Service Provider

9. In the event of a port withdrawal or reversal, Cloud Kinnekt Pty Ltd is not responsible for any period of outage of the service or features of your current service or any value added service provided by your current Supplier.

10. If you change your mind and cancel the porting on the same day as the scheduled cutover date, then emergency return/reversal fees will apply.