CloudPBX
System Features
Voicemail
Authentication with PIN
Voicemail to E-mail (Optional Attachment)
Custom greeting messages depending on status (Busy, Unavailable)
Voicemail operator support
Time zone support
Sounds per language
Limit voicemail length
Limit voicemail count
Voicemail Groups
Message Waiting Indicator (MWI)
System Dashboard
System Dashboard
System Extensions
Protocols: SIP, IAX2, DAHDI
Outbound Destinations Permissions
Enhanced Services
Billing
Caller ID control
Codec selection
Auto Provisioning
Voicemail
CSV upload
CSV Download
Departments
Communicator Modules and Editions
QR Code
Desktop Apps integration
Mobile Apps integration
Call Recording
Least Cost Routing
Billing
CDRs
Optional Real Time Telephony Billing
Outbound Destinations Permissions
Destination Groups
Local Destinations
Other Networks
Special Routes
Queues
Strategy: Ring All
Strategy: Linear
Strategy: Least Recent
Strategy: Fewest calls
Strategy: Random
Strategy: Round-Robin with memory
Strategy: Random with penalty
Enhanced Ring Groups
Incoming Call Confirmation
Strategy: All
Strategy: Round
Strategy: Round Memory
Strategy: Least Recent
Ringtone customisation
Caller ID customisation
Custom greeting
Exit Digit
DIDs
Destination: Caller ID Validation & Routing
Destination: Caller ID Replacement
Destination: Call Recording
Destination: Queue Priority
Force Codec
Strip Digits
CSV Upload
CSV Download
Destination: Extension
Destination: Multi-User Extension (DID Forwarding)
Destination: IVR
Destination: Queue
Destination: Voicemail
Destination: Conference
Destination: Remote Access
Destination: Trunk
Destination: Fax to E-mail
Destination: External Number
Destination: Phone Callback
Destination: Deny Access
Destination: Operation Times
Billing Specific Service Plan
Billing Use Billing Extension for Billing
Extension Enhanced Services
Call Screening
Mobile Numbers
Speakerphone Page
Follow Me
Group Hunt
Call Forwarding
Do Not Disturb
Caller ID
Last Caller
Call Park
Instant Recording
Call Pickup
Call Filters & Blocking
Speakerphone Paging
Directory / BLF List
Speed Dial
Optional Web Callback
Delete Recordings
Listen to Recordings
Call Monitoring
Optional Phone Callback
Monitoring Conferences
Overhead Paging
Paging/Intercom
Remote Access
Personal IVR
Online User Directory
System Operation Times
Pause/Unpause Call Recording
Custom Extensions
Custom routing via dial plan
Hot Desking
Polycom
Yealink
Monitoring
System Extensions
Trunks
Conferences
Queues
Queue Panel
Live Channels
Queue Monitoring
Answered calls
Abandoned calls
Total calls
Calls Waiting
Average Calls waiting
Agents Logged
Agents on Call
Agents Idle
Agents not logged
Agents Not Ready
CDR Reports
CDR Search and Filters
Listen and Download Call Recordings
Delete Call Recordings
Make calls
Print recordings
E-mail recordings
Information about calls (CLIRs)
CSV Download
CDR Summary
CDR Statistics
Daily statistics
Compare data by day / month
Calls duration per month
Statistics per Extension
Sounds and Music on Hold
Sounds download / upload / conversion
Music on Hold customisation
Music on Hold options: files only, grouped per class
Music on Hold options: random selection
System Administration
Web Browser Administration
Role Based Administration
Setup and Configuration
Phones Auto Configuration/Provisioning
Service Providers Templates
IVRs
Type: Standard IVR
Type: Pin-based IVR
Type: Multi-digit IVR
Type: IVR Tree Builder
Destinations: Extension
Destinations: IVR
Destinations: Queue
Destinations: Conference
Destinations: Voicemail
Destinations: Remote Access
Destinations: Directory
Destinations: Fax to E-mail
Destinations: Call External Number
Destination options: Default Caller ID
Destination options: Change Language
Operator Extension
Custom timeouts
Custom Greeting
Ringing Type
Dial Local Extensions directly
Dial Local Extensions limits
Dial Permissions
Operation Times
FAX Detection
IVR Directory
Search by First Name
Search by Last Name
Play Voicemail greeting for Name
Pin-based IVR
CSV Upload
Expiry date per PIN
Destination per PIN
Billing & Service Plans
Billing rates per Destination Group
Time-Based Dialling
Minimum charge
Connection charge
Inclusive minutes
Billing increments
DTMF Access Codes
Voicemail
Agents Login / Logout / Pause / Not Ready
Call Recordings
Paging
Speed Dial
Other Networks
Call Forwarding
Group Hunt
Caller ID
Follow Me
Call Parking
Music on Hold
Record greetings
Operation Times
Hot Desking
FAX
SIP T.38 support
Sending Faxes
Receiving Faxes (E-mail)
Viewing Faxes in TIFF / PDF format
FAX Cover page customisation
Sending faxes between CloudPBX instances
(Remote FAX functionality)
GUI Global Settings
Site / Tenant Administrators
Date/Time format settings
Language settings (Internationalisation support)
IP Address Restrictions (Deny List/ Allow List)
Auto Provisioning
HTTP/HTTPS provisioning with Authentication
TFTP provisioning
SIP Transports Supported
UDP
TCP
TLS
Caller ID Validation & Routing
Match Explicitly
Match Partially
Custom Destinations identical to DID Destinations
Customisation & Reliability
Services Monitoring
Powerful Reporting
System Backup
Custom Extensions
Custom routing via dial plan
Conferences
Limit maximum number of participants
Dynamic conferences via Desktop App
Conference PIN
Conference Admin PIN
Conference Marked User PIN
Dynamic PIN Prompt
Announce user join/leave
Announce number of participants
DTMF menu for participants
Control options for each member
Online Self Care
Destinations Permissions
Account details changes
Voicemail
Reports
Call Recordings
Enhanced Services
Operation Times
Default Destination
Custom Destinations for specific Day/Time Range
Control Open Days and Hours
Control Closed Dates and Hours
Custom Greeting
Remote Access
Destinations
Voicemail
Agent Login
SIP General Settings
Remote-Party-ID
SIP Debugging
QoS
NAT settings
Registrations
Codecs
RTP timers
SIP timers
MWI
Subscriptions
Video support
Desktop Applications
Optional OutCALL
Optional Presence Panel
Optional Fax Agent
Optional Communicator
Sound Converter
Optional CloudPBX Finder
CRM/CTI integration on request
SugarCRM
Salesforce
ZenDesk
Zoho
Microsoft Dynamics CRM
Bullhorn
Supported Browsers (GUI)
Microsoft Edge
Safari
Google Chrome
Firefox