UC Desktop Features

Softphone Features

Feature

Basic UC

Call Centre
Agent

Call Centre Supervisor

Softphone

UC Desktop Application

Yes

Yes

Yes

Auto Login

Automatically Login when Windows or MAC OS starts up

Yes

Yes

Yes

Personal Image

Upload your own Personal Image

Yes

Yes

Yes

Mobile Phone Number

Set your Mobile Phone number for Call Back or for internal staff to call you when you are away from your desk

Yes

Yes

Yes

Deskphone Integration

Control your existing Deskphone from your PC

Yes

Yes

Yes

Answer Call

No explanation required..

Yes

Yes

Yes

Hangup / Call Reject

Simply reject and call by the click of a button

Yes

Yes

Yes

Switch Between Calls

Hold and Park calls easily and at the click of a button

Yes

Yes

Yes

Switch Between Calls

Hold and Park calls easily and at the click of a button

Yes

Yes

Yes

Transfer Calls

Transfer via Blind Transfer or via Attended Transfer either with the click of a button or the drag of the call to another user.

Yes

Yes

Yes

Hold / Resume Call

Simply HOLD and RETRIEVE your customers with the click of your mouse

Yes

Yes

Yes

Call Park

Easily Park and Retrieve calls
with Specific Department Call Park Options Available

Yes

Yes

Yes

Redial

Recall the last dialled number

Yes

Yes

Yes

Mute Call

Mute your existing call without needing to put the call on hold

Yes

Yes

Yes

Speaker Phone

Use your headset or PC Speakers

Yes

Yes

Yes

Profile Mode

Create Profiles for Different Users that Access the same PC

Yes

Yes

Yes

Network Specific

Ignore VPN

Ignore WiFi

Ignore Ethernet

Yes

Yes

Yes

Alerts Notifications

Phone Calls

Contact Online

New Instant Message

Joins Conference

Screen Sharing

SMS Received*

Yes

Yes

Yes

Internal Video Call

USB Camera or Laptop Camera Required

Yes

Yes

Yes

Click to Dial from Browsers

Chrome
Edge
Firefox
Safari

Yes

Yes

Yes

Switch Phone

Switch calls to another Device by the click of a button

Yes

Yes

Yes

Full Headset Support with EHS Functionality

Plantronics

Jabra

EPOS Sennheiser

Yes

Yes

Yes

Softphone Integration Features

Feature

Basic UC

Call Centre
Agent

Call Centre Supervisor

File Sharing

Share Files with other UC Desktop Users

Yes

Yes

Yes

Chat with all UC Users

Instant Message other UC Users

Yes

Yes

Yes

Department Chat

Group Chat with ALL users in your Department Group

Yes

Yes

Yes

Group Chat

Create Group Chat with any UC Users available

Yes

Yes

Yes

Full Presence Status

Set your presence and set your personal message for internal users

Yes

Yes

Yes

MS Outlook Integration

Download your Outlook Contacts and Dial Directly from Outlook

Yes

Yes

Yes

Apple Address Book

Sync your Apple Contacts directly into your UC Desktop Application

Yes

Yes

Yes

Google Contacts

Sync your Google Contacts directly into your UC Desktop Application

Yes

Yes

Yes

Browser Integration

Chrome
Edge
Firefox
Safari

Yes

Yes

Yes

CRM Integration

Salesforce

SugarCRM

Zoho

Zendesk

MS Dynamics

Vtiger CRM

Pipedrive

SuiteCRM

Bullhorn

Additional License
Required

Additional License
Required

Additional License
Required

Cloud Kinnekt
CRM Specialised Development
Integration

Yes

Yes

Yes

IP Camera Surveillance

Yes


Yes

Personal Presence Message


Yes

Yes

Yes

Meetings Access*

Video Conference Solution

Additional License
Required

Additional License
Required

Additional License
Required

SMS Access*


Mobile DID Required

Mobile DID Required

Mobile DID Required

Contact Centre Features

Feature

Basic UC

Call Centre
Agent

Call Centre Supervisor

Queue Login/Logout


Basic

Yes

Yes

Supervisor Panel




Yes

Real Time Call Monitoring




Yes

Agents Status and Statistics/Efficiency



Yes

Yes

Wallboard Facility




Yes


* Version 6 UC Application and CloudPBX Required