CloudPBX System Features

Voicemail

Authentication with PIN

Voicemail to E-mail (Optional Attachment)

Custom greeting messages depending on status (Busy, Unavailable)

Voicemail operator support

Time zone support

Sounds per language

Limit voicemail length

Limit voicemail count

Voicemail Groups

Message Waiting Indicator (MWI)

System Dashboard

System Dashboard

System Extensions

Protocols: SIP, IAX2, DAHDI

Outbound Destinations Permissions

Enhanced Services

Billing

Caller ID control

Codec selection

Auto Provisioning

Voicemail

CSV upload

CSV Download

Departments

Communicator Modules and Editions

QR Code

Desktop Apps integration

Mobile Apps integration

Call Recording

Least Cost Routing

Billing

CDRs

Optional Real Time Telephony Billing

Service Plan

Credit Limits

Soft and Hard Daily / Monthly Billing Limits

Queues

Strategy: Ring All

Strategy: Linear

Strategy: Least Recent

Strategy: Fewest calls

Strategy: Random

Strategy: Round-Robin with memory

Strategy: Random with penalty

Ring Groups

Incoming Call Confirmation

Strategy: All

Strategy: Round

Strategy: Round Memory

Strategy: Least Recent

Ringtone customisation

Caller ID customisation

Custom greeting

Exit Digit

DIDs

Destination: Caller ID Validation & Routing

Destination: Caller ID Replacement

Destination: Call Recording

Destination: Queue Priority

Force Codec

Strip Digits

CSV Upload

CSV Download

Destination: Extension

Destination: Multi-User Extension (DID Forwarding)

Destination: IVR

Destination: Queue

Destination: Voicemail

Destination: Conference

Destination: Remote Access

Destination: Trunk

Destination: Fax to E-mail

Destination: External Number

Destination: Phone Callback

Destination: Deny Access

Destination: Operation Times

Billing Specific Service Plan

Billing Use Billing Extension for Billing

Outbound Destinations Permissions

Destination Groups

Local Destinations

Other Networks

Special Routes

Enhanced Services

Call Screening

Mobile Numbers

Speakerphone Page

Follow Me

Group Hunt

Call Forwarding

Do Not Disturb

Caller ID

Last Caller

Call Park

Instant Recording

Call Pickup

Call Filters & Blocking

Speakerphone Paging

Directory / BLF List

Speed Dial

Optional Web Callback

Delete Recordings

Listen to Recordings

Call Monitoring

Optional Phone Callback

Monitoring Conferences

Overhead Paging

Paging/Intercom

Remote Access

Personal IVR

Online User Directory

System Operation Times

Pause/Unpause Call Recording

Custom Extensions

Custom routing via dial plan

Hot Desking

Polycom

Yealink

Monitoring

System Extensions

Trunks

Conferences

Queues

Queue Panel

Live Channels

Queue Monitoring

Answered calls

Abandoned calls

Total calls

Calls Waiting

Average Calls waiting

Agents Logged

Agents on Call

Agents Idle

Agents not logged

Agents Not Ready

CDR Reports

CDR Search and Filters

Listen and Download Call Recordings

Delete Call Recordings

Make calls

Print recordings

E-mail recordings

Information about calls (CLIRs)

CSV Download

CDR Summary

CDR Statistics

Daily statistics

Compare data by day / month

Calls duration per month

Statistics per Extension

Sounds and Music on Hold

Sounds download / upload / conversion

Music on Hold customisation

Music on Hold options: files only, grouped per class

Music on Hold options: random selection

System Administration

Web Browser Administration

Role Based Administration

Setup and Configuration

Unimited Expandability

System Setup Wizard

Phones Auto Configuration/Provisioning

Trunks Auto Configuration

Service Providers Templates

IVRs

Type: Standard IVR

Type: Pin-based IVR

Type: Multi-digit IVR

Type: IVR Tree Builder

Destinations: Extension

Destinations: IVR

Destinations: Queue

Destinations: Conference

Destinations: Voicemail

Destinations: Remote Access

Destinations: Directory

Destinations: Fax to E-mail

Destinations: Call External Number

Destination options: Default Caller ID

Destination options: Change Language

Operator Extension

Custom timeouts

Custom Greeting

Ringing Type

Dial Local Extensions directly

Dial Local Extensions limits

Dial Permissions

Operation Times

FAX Detection

IVR Directory

Search by First Name

Search by Last Name

Play Voicemail greeting for Name

Pin-based IVR

CSV Upload

Expiry date per PIN

Destination per PIN

Billing & Service Plans

Billing rates per Destination Group

Time-Based Dialling

Minimum charge

Connection charge

Inclusive minutes

Billing increments

DTMF Access Codes

Voicemail

Agents Login / Logout / Pause / Not Ready

Call Recordings

Paging

Speed Dial

Other Networks

Call Forwarding

Group Hunt

Caller ID

Follow Me

Call Parking

Music on Hold

Record greetings

Operation Times

Hot Desking

FAX

SIP T.38 support

Sending faxes

Receiving faxes (E-mail)

Viewing faxes in TIFF / PDF format

FAX Cover page customisation

Sending faxes between KinnektPBX instances (Remote FAX functionality)

GUI Global Settings

Global Administrators

Site / Tenant Administrators

Date/Time format settings

Language settings (Internationalisation support)

HTTP API

IP Address restrictions (blacklist/whitelist)

Auto Provisioning

HTTP/HTTPS provisioning with Authentication

TFTP provisioning

SIP Transports Supported

UDP

TCP

TLS

Caller ID Validation & Routing

Match Explicitly

Match Partially

Custom Destinations identical to DID Destinations

Customisation & Reliability

Services Monitoring

Powerful Reporting

System Backup

Custom Extensions

Custom routing via dial plan

Conferences

Limit maximum number of participants

Dynamic conferences via Desktop App

Conference PIN

Conference Admin PIN

Conference Marked User PIN

Dynamic PIN Prompt

Announce user join/leave

Announce number of participants

DTMF menu for participants

Control options for each member

Online Self Care

Destinations Permissions

Account details changes

Voicemail

Reports

Call Recordings

Enhanced Services

Operation Times

Default Destination

Custom Destinations for specific Day/Time Range

Control Open Days and Hours

Control Closed Dates and Hours

Custom Greeting

Remote Access

Destinations

Voicemail

Agent Login

SIP General Settings

Remote-Party-ID

SIP Debugging

QoS

NAT settings

Registrations

Codecs

RTP timers

SIP timers

MWI

Subscriptions

Video support

Desktop Applications

Optional OutCALL

Optional Presence Panel

Optional Fax Agent

Optional Communicator

Sound Converter

Optional CloudPBX Finder

CRM/CTI integration on request

SugarCRM

Salesforce

ZenDesk

Zoho

Microsoft Dynamics CRM

Bullhorn

Supported Browsers (GUI)

Internet Explorer 10+

Safari

Google Chrome

Firefox